Information We Collect
We collect Personal Data about you that you provide to us when using the Site. Personal Data may include your name, address, phone number, credit card details, e-mail address, hotel name, hotel location and/or length of stay.
Protecting Your Personal Data
To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access.
How We Use the Information We Collect– Credit Card on File
We use Personal Data and other information collected through the Site (a) to register you with the Site and create your user account, (b) to provide you with the requested services (mainly to process and confirm your reservation with the accommodation) after verifying your credentials, (c) to provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services, (d) to build features that will make the services available on the Site easier to use and (e) for an improved user experience and general optimization purposes or (f) to contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers. Your card details are always secure using strong encryption and you can always log in to your personal account to delete, edit or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible.
Sharing Your Personal Data
All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.
In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.
How You Can Access or Change Your Personally Identifiable Information
If you wish to update any Personal Data you have previously provided, or to exercise any right of access, correction, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered within a reasonable timeframe.
You may send an email to:
You may also contact our Data Protection Officer at the following dedicated number: 1-888-532-5115